This Privacy Policy describes how Alignment Engine ("Alignment Engine," "we," "our," or "us") collects, uses, and shares information in connection with a customer’s or user’s use of or access to our websites (“Sites”), platforms, applications, services, and solutions (collectively, the "Services"). When you access or use our Services or otherwise disclose information to Alignment Engine, we will handle your information in accordance with this Privacy Policy. By using any of our Services, you are agreeing to the terms of this Privacy Policy and Terms of Use.
This Privacy Policy does not address or govern a customer’s “Processed Customer Data,” which is different from the information a customer provides or we collect when a customer interacts with our Sites. Processed Customer Data is data processed by Alignment Engine on behalf of the customer during the customer’s access and use of the Services. Each customer that opens an account and accepts the Terms of Service for use of the Services controls and is responsible for the collection, use, and disclosure of its Processed Customer Data.
We recommend that you read this Privacy Policy in full to ensure you are fully informed. If you have any questions about this Privacy Policy or Alignment Engine's collection, use, and disclosure practices, please contact us at privacy@aligned.co.
1. Information We Collect
Information You Provide
We collect information you provide directly to us. For example, we collect information when you:
Interact with Alignment Engine through our Sites
Participate in any interactive features of the Services, request customer support, or otherwise communicate with us
We collect information you provide directly to us. For example, we collect information when you:
Account Registration
- When you create an account, we may ask for certain contact information, including items such as name, company name, address, email address, and telephone number, or other information helpful in connection with the administration and personalization of your account.
Payment Information
- We may collect and store information about the Services you purchase. When you add your financial account and payment information to your account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems.
Communications
- If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
Content You Submit
- We collect the content you submit to the Services and our Sites. This includes any posts and comments, including any messages with us (e.g., email messages, chats, and on our customer-facing Slack channels). This also includes submission of information by you through the “Careers” section of our Sites. Your content may include text, links, images, gifs, and videos.
Information We Collect When You Use Our Services
Cookies, Tokens, and Other Tracking Technologies
- We gather certain information automatically and store it in log files. This information may include, but is not limited to:
- Internet protocol (IP) addresses
- Browser type
- Internet Service Provider (ISP)
- Referring/exit pages
- Operating system
- Date/time stamp
- Clickstream data
- Landing page
- Referring URL
- Text analysis
- To collect this information, a cookie or other tracking tool may be set on your computer or device when you use our Services and visit our Sites. This tracking technology contains information that allows our servers to recognize you. We may automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits to our Sites, and other information related to your interactions with the Services and our Sites.
We may track your use across different websites and services. Most web browsers are set to accept cookies or similar tracking tools by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies.
Please note that if you choose to remove or reject cookies or similar tracking tools, this could affect the functionality of certain Services or supporting you in your use of the Services. Some of our business partners may use cookies, tokens, or other tracking technologies on our Sites. However, we have no access to or control over such tracking technologies used by a third party.
This Privacy Policy covers the use of cookies, tokens, and other similar tracking technologies by Alignment Engine only, and does not cover the use of cookies, tokens, or other similar tracking technologies by any third-party services.
Usage of our Services
- When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new products and features, protect the security, safety, and accessibility of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
Log Information
- When you access or use the Services, our servers automatically record certain log file information, such as your Internet Protocol ("IP") address, operating system, browser type and language, referring URLs, access times, pages viewed, links clicked, and other information about your activities on the Services. We do not alter our data collection and usage practices when we detect a "Do Not Track" signal from your browser.
Mobile Device Information
- We collect information about the mobile device you use to access or use the Services and our Sites, including the hardware model, operating system and version, mobile network information, and information about your use of our mobile applications.
Location Information
- We collect information about the precise location of your device using methods that may include GPS, wireless networks, cell towers, and Wi-Fi access points. The processing of location information (as described in this Privacy Policy) is strictly necessary for the purpose of preventing fraud and providing fraud-prevention security measures for individuals.
2. Information We Receive from Third Parties
If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options. This Privacy Policy does not apply to information collected through or by any third party. If you have any questions about such third parties' privacy practices, you should review their privacy policies.
3. How We Use Information
We may use information we collect in various ways, including to:
Provide, operate, and maintain our Services
Improve, personalize, and expand our Services
Understand and analyze how you use our Services
Develop new ways to partner with our potential and registered customers
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service
Provide you with updates and other information relating to the Services, and for our marketing and promotional purposes
Process your customer account transactions
Send you notices, text messages, and push notifications in connection with the Services
Monitor and analyze trends, usage, and activities in connection with our Services
Protect the rights and property of Alignment Engine and others
Perform operational functions in connection with our business
Link or combine with information we get from others to help us understand your needs and provide you with a better experience
Carry out any other purpose described to you at the time the information was collected
Maintain appropriate records for internal administrative purposes
Comply with legal and regulatory requirements, required disclosures, and choices and controls that may be available
Find and prevent fraud and other illegal activity
For compliance purposes, including enforcing our Terms of Use or Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency
We also may use aggregated or de-identified information, which cannot reasonably be used to identify you. Once de-identified and aggregated so that data does not personally identify you (for example, we may aggregate data in order to improve our automation and improve care), it is no longer personal information. Such de-identified and/or aggregated information which does not identify individuals is not subject to this Privacy Policy.
4. How We Share Information
We may share the information we collect in various ways, including the following:
Vendors and Service Providers
- We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.
Aggregate Information
- Where legally permissible, we may use and share information about users with our partners in aggregated or anonymized form that cannot reasonably be used to identify you.
Third-Party Partners
- We also share information about users with third-party partners in order to receive additional publicly available information about you.
Information We Share When You Come to Us Through a Referral
- If you create an account to use our Services through a referral, we may share information with your referrer to let them know.
Business Transfers
- Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
As Required By Law and Similar Disclosures
- Satisfy any applicable law, regulation, subpoena, governmental request, or legal process, or other legal requirement
- Enforce this Privacy Policy and our Terms of Use or other applicable agreements or policies, including investigation of potential violations thereof
- Investigate and defend ourselves against any third-party claims or allegations
- Protect the rights, property, or safety of Alignment Engine, its users, or the public from harm or illegal activities
- Detect, prevent, or otherwise address criminal (including fraud or stalking), security, or technical issues
- Involve cooperation with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believes may violate federal, state, or local law, when appropriate
5. Third-Party Services
You may access other third-party services through our Services, for example by clicking on links to those third-party services from within the Sites. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
6. Your Choices
Your Information
- You may update, correct, or delete information about you at any time by logging into your online account and modifying your information, or by emailing us at privacy@aligned.co. We will respond to your request within a reasonable timeframe. If you wish to delete or deactivate your account, please email us at privacy@aligned.co, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Location Information
- If you initially consent to our collection of precise location information via our mobile applications, you should be able to stop the collection of this information by changing the preferences on your mobile device.
Promotional Communications
- You may opt out of receiving promotional emails from Alignment Engine by following the instructions in those emails or by emailing us at privacy@aligned.co. If you opt out, we may still send you non-promotional emails, such as emails about your account or our ongoing business relations.
7. Security
Alignment Engine takes reasonable measures to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. As a result, we cannot ensure or warrant the security of any information you transmit to Alignment Engine, and you do so at your own risk.
8. Children's Policy
Our Services are not intended for use by children under the age of 13 (or other age as required by local law), and we do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under the age of 13, we will delete such information from our records.
10. Changes to This Privacy Policy
We may modify this Privacy Policy at any time. When we do, we will post the revised policy on this page with a new “Last Updated” date. By continuing to use our Services after these changes are posted, you agree to the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
This Privacy Policy is effective as of the date first listed above.
This Privacy Policy was created with the aid of legal professionals. For any legal inquiries or further information, we recommend consulting with your legal advisor.
Maintenance and Upgrades
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Cost
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Data Management and Security
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